Terms of Use

These terms

JLU Studio is the trading name of JLU Creative, owned by Joshua Lu and based in Austin, Texas (“we”, “us”). By using jlu.studio or our enquiry form, you agree to these terms and to our Privacy Policy. If you don’t agree, please don’t use the site.

You must be at least 18 and able to enter into a contract. If you use the site for a business, you confirm you’re allowed to act for it.

Using the site

Please don’t:

• Break the law or infringe anyone’s rights through the site.
• Submit false information, or someone else’s details without their permission.
• Interfere with the site or its security, or send it malicious code or automated traffic.
• Copy or scrape the site’s content, or use it to train AI models, without our written permission.

We can change, suspend or remove any part of the site at any time.

Quotes, prices and agreements

A free quote or call doesn’t commit you or us to anything. We can decline any enquiry or project.

Prices, timelines and scope described on this site are general information and can change. They aren’t an offer. No project is agreed until both of us have signed a service agreement, and that agreement sets the actual price, scope, timeline and terms. If it conflicts with these terms, the service agreement wins for that work.

Results

Case studies, reviews and figures on this site describe particular projects. They aren’t a promise that you’ll get the same results, because results depend on your business, market and many other things outside our control.

Calls, texts and emails

When you submit your details through our form, you agree that we may call, text and email you about your enquiry, including with automated tools. Message frequency varies, and message and data rates may apply. Agreeing isn’t a condition of buying anything from us. To stop texts, reply STOP or email us. Mobile carriers aren’t responsible for delayed or undelivered messages.

Calls may be recorded and transcribed, as our Privacy Policy explains.

Our content

The site’s design, words, code, images and films belong to us or the people who licensed them to us. Client names, logos and project work belong to their owners and appear here to show work we’ve done. You may view and share pages of the site, but you may not otherwise copy or reuse its content without our written permission.

What you send us

You confirm you have the right to share what you send us, and you let us use it to respond to you and assess your project. Please don’t send anything highly confidential before a service agreement or a confidentiality agreement is in place.

Other sites and services

The site links to sites we built and services we use, such as our call scheduling tool. We don’t control those sites or services and aren’t responsible for them. Their own terms and privacy policies apply.

Disclaimer

The site is provided “as is” and “as available”. To the fullest extent the law allows, we give no warranties about it, express or implied, including that it’s accurate, uninterrupted or free of errors, or that it’s fit for a particular purpose.

Limit of liability

To the fullest extent the law allows, we aren’t liable for indirect, incidental, special or consequential losses, or for lost profits, revenue, data or business, arising from your use of this site. Our total liability for any claim about the site is limited to US$100. This section covers the site only. Liability for project work is set by your service agreement. Nothing here limits liability that the law doesn’t allow us to limit.

Your responsibility

If your breach of these terms or your misuse of the site leads to a claim against us, you agree to cover our reasonable losses and costs from that claim.

Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict of laws rules. Please contact us first so we can try to resolve any dispute directly.

A dispute we can’t resolve about this site or these terms will be settled by binding arbitration administered by the American Arbitration Association in Texas, on an individual basis, not as part of a class or representative action. Either of us may bring an eligible claim in small claims court instead, or ask a court for urgent relief. If you live somewhere that gives you the right to bring a claim in your local courts, these terms don’t take that away. A service agreement’s own dispute terms apply to disputes about project work.

Changes to these terms

We may update these terms. The date at the top of this page shows when they last changed, and using the site after a change means you accept the new terms. If any part can’t be enforced, the rest still applies.

Contact us

Questions: design@jlucreative.com. JLU Creative, Austin, Texas.